Frequently Asked Questions
Vector files are best – AI, EPS or SVG. High‑resolution JPEG, PNG or TIFF usually work too, and PDFs are fine if they contain good‑quality artwork.
Yes, we’ll flag any obvious issues, but ultimate responsibility for accuracy and quality rests with you.
We won’t produce anything unlawful, threatening, defamatory or obscene, and we cooperate fully with law‑enforcement requests.
Yes, minimum order quantities vary depending on the type of transfer you choose:
For Plastisol and Hot Split transfers, there’s a setup process involved, so we require a minimum of 10 sheets for single-colour designs, and 30 sheets for two or more colours.
For Digital Print & Cut and Dye Sublimation transfers, setup is much quicker, so the minimum is around one metre in length of the transfer media.
For DST transfers, the minimum order is 25 sheets.
Waterslide transfers can be either digitally printed or screen printed — the minimum depends on the method used, so just get in touch and we’ll advise.
If you’re unsure or need help choosing the right type, feel free to call us on 01530 510080 or use the contact form – we’re always happy to help.
Typical turnaround is 10 working days from payment. Lead times can stretch in peak season; we’ll confirm the current lead time when you order. Tight deadline? Tell us up‑front so we can commit or advise if it’s impossible.
We dispatch by next‑day courier and email tracking details as soon as the parcel leaves. Saturday delivery is available on request.
Yes, but they’re sent at your risk. If a print error occurs we’re liable only for the print cost, not the garment’s value.
If we haven’t started, we’ll charge only for work and materials already incurred. Once production is complete, cancellation isn’t possible—even if the job hasn’t shipped yet.
Request an RMA within 30 days of receipt, return the goods for inspection, and we’ll repair, replace or refund – your choice. Claims made after 30 days, or without an RMA, can’t be accepted.
Not sure where to start?
We’ll guide you through it. Send us your ideas for a no-obligation quote.